Q. Do I have to register on the website to be able to make a purchase?
A. Yes, you must be a registered customer and have had your website account approved before you can place an order.
Q. Can I obtain a Price list for all products?
A. No, a Price List for all of our products is not available. Prices are available against each individual item on the website.
Q. Can I get a list of your Barcodes/EAN Codes?
A. No, we do not provide full lists of our Barcodes/EAN codes.
However, if you click on the Help section of the website and look under the heading Stock, you can follow the link here and find the Barcode/EAN Code for any given product.
Q. Can I obtain full product details for each item I purchase, including commodity codes and measurements?
A. Yes, full product details are available once the item has been purchased.
Q. What is your lead time for delivery?
A. If you place your order before our 4pm cutoff, we are able to deliver next working day to anywhere on the UK Mainland. However, Next Day Delivery is only available if you order by 4pm.
Q. What is the Minimum Order Quantity (MOQ) and what delivery charges apply?
A. Our MOQ is 1 carton. Orders less than £150 before VAT will incur a delivery charge of £10 + VAT to a UK mainland or Northern Ireland delivery addresses.
Q. How long do pallet deliveries take?
A. Pallet deliveries take between 2 and 3 days to the UK Mainland.
Q. Do you sell goods in smaller quantities than full cartons?
A. No, only full cartons can be purchased.
Q. Can I get a lower price if I buy a large quantity of an item?
A. Some of our ranges are ideally suited for Multi-Buy, for example Inflatables.
If you would like 5 or 10 cartons across the range, the website will recognise the quantity of cartons added to your online shopping basket and will automatically apply a Multi-Buy Discount at checkout.
Whether a range qualifies for Multi-Buy is subject to Company discretion.
Q. Am I able to Mix and Match similar items to qualify for the 5 or 10 carton price?
A. Some items are suitable for this, for example Inflatables. If you would like a mix of 5 or 10 cartons across the range, please contact the sales team by emailing [email protected].
Q. Am I able to sell your goods from an on-line platform such as Amazon, eBay, Facebook or Etsy?
A. Yes, we support the sale of Henbrandt products on online platforms such Amazon, eBay, Facebook and Etsy. We require that you provide us with your trading name on these platforms.
Q. Do you offer Dropship deliveries?
A. Yes, we can deliver to any chosen UK mainland address as long as the order is for full cartons. We can also deliver Plain Cover for you.
Q. Can you deliver my order to Amazon?
A. Yes we can deliver to Amazon. However, we only accept mixed carton labels and SKU-specific labels will be rejected. We are not able to accept pre-paid delivery labels, and all orders are shipped by our own carriers.
For orders comprising of multiple different products, you must use mixed carton labels – you cannot send us labels which require a specific label on a specific carton.
Q. Do I need a license to store explosives?
A. Only if you are storing over 5kg of Net Explosive Quantity (NEQ). Individual NEQs are stated at the details section on the item product page. For further information on Explosive Items, please click here.
Q. Can I pay for my order by Cheque?
A. No, we do not accept payment via Cheque. Orders are to be placed via the website and paid for at checkout. Our website checkout accepts most card payments.
Q. When will I receive my invoice?
A. Invoices are posted out via email at the end of the day after your order has left the warehouse.
Q. Where do I find my Despatch note?
A. Despatch notes are automatically sent out via email once your goods have left our warehouse.
Q. Am I able to obtain duplicate invoices for any that are missing?
A. Yes, you can print or save duplicate invoice from your account after logging in to the website.
Q. Can I get Declarations of Conformity for each of the products I buy?
A. Yes, this information is available upon request to [email protected].
Q. Can I visit the Showroom?
A. You are able to arrange to visit the showroom by calling the Sales team on 01473 321921 or by emailing [email protected] to make an appointment.
Q. The item I am interested in is out of stock. How do I check when it will be back?
A. Information about when any individual product will be back in stock can be found on the product page. Alternatively, you can check when we are expecting any item to be back with us here: REQUEST PRODUCT ETA
Q. I have received my order, but I have changed my mind and want to return a product / order, how can I do this?
A. We do not accept returns, except in specific cases where an item is faulty, and these are assessed on a case-by-case basis.
If you would like to place an order for an out of stock item please email our Sales department at [email protected] or contact your Account Manager.
Q. I have received the wrong item, what should I do?
A. Please report any products received incorrectly as soon as possible so that we can investigate. To report wrong items received, please use this form: WRONG ITEMS
Q. My delivery is late / something is missing from my delivery, what should I do?
A. Please report any delivery issues as soon as possible so that we can investigate. To report a delivery issue, please use this form: MISSING DELIVERY
Q. My item is damaged / I think my item is faulty, what should I do?
A. Please report any damaged or faulty items as soon as possible so that we can investigate. To report damage or product faults, please use this form: DAMAGED DELIVERY
We require images of any damage to be able to investigate, so please be prepared to provide photographs.